Terms and Conditions
All orders placed online are a binding contract between the customer and the company. The customer agrees to the terms and conditions in the checkout process and the company and customer are bound by these conditions.
Return and cancellation policy
Customers have a legal right to cancel orders up to seven days after the order has been placed and can receive a full refund.
Bespoke Products
The company does not offer a return policy on the products listed above. All bespoke doors and window products are made specifically for your requirements, therefore returns are not possible. The statutory period does not apply on these products as they are all bespoke to your order specifications.
you believe an order or part of an order to be faulty or incorrectly supplied, please contact a member of the after sales team via email, aftersales@daylightglazing.co.uk
The aftersales team will then liaise directly with you to exchange any goods and offer solutions.
Cancellation or change of product details for all the products listed, will only be accepted up to two working days after the order has been placed. After this date no refund will be given. Once payment is made for any bespoke product your order becomes live. To avoid any cancellation or changes fees, please get in touch immediately after placing your order, via email. To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Please note all images of the products on our website are for illustrative purposes only. we cannot guarantee that display of the colours accurately reflect the colour of the Product. Your Product may vary slightly from those images.
Please make sure your measurements are correct and accurate. Unfortunately, we cannot accept the return of made-to-measure Product if the reason for the return is because you provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure Product that are faulty or not as described.
Supplies
All products sold under ‘supplies’ on the Daylight glazing website can be returned or cancelled and refundable up to 14 days of original purchase, subject to it being in its original packaging. You have up to 14 days to request a return or cancellation of a product within ‘supplies’. This has to be done in writing to aftersales@daylightglazing.co.uk within the 14-day period. If the item has already been delivered to yourself, the cost of return delivery must be paid by the customer and the company will not be responsible for the delivery charges incurred. Returns must be sent via tracked delivery service to ensure it reaches the company.
Where a refund is due, the amount will be refunded without delay and no later than 14 days after the day we receive the product(s) back to our warehouse. If the product has not been delivered, and you have informed us of a cancellation, you will receive your refund no later than 14 days of informing us.
Product options
We offer a wide range of product options and customisation.
Please see below relevant section.
Product images
All product images are for illustrative purposes only. Please refer to technical documentation for accurate profile measurements.
Orientation
All products are viewed externally. This will mean you must always position yourself facing the product from outside, when selecting orientation.
Delivery
At Daylight Glazing, we aim to almost always use our own vehicles and drivers to ensure the high standards of delivery.
Delivery terms vary based on product. Please see below relevant section.
Standard delivery terms (Mainland Post Codes)
- We carry out deliveries manufactured by us and will be free for orders that are over £1200.00. Any orders under £1200.00 will incur a delivery charge based on location.
- Lead times stated at the time of ordering are not final. All delivery times are from the date we receive a finalised order, online or e-mail and when payment is made in full. Any modifications to the order will more than likely result in a delay to the delivery.
- Please see below terms of delivery;
- Delivery times are Monday to Friday 7:00am until finished, unless agreed otherwise in writing. You must allow proper access for a long wheel-based van.
- The unloading of the vehicle is the customer’s responsibility.
- Delivery is deemed to be at the roadside of the delivery address on the order confirmation, if changes to the address are made after the order confirmation it needs to be in writing and with enough notice before delivery.
- If there are any parking restrictions you must advise us prior to delivery.
- If a parking permit is required this must be available on the day of the delivery.
- Any meter or parking fees are to be paid by the customer.
- If there is no one at the delivery address, the delivery will be re-scheduled at the convenience of the company, and the customer will be subject to a new delivery charge. Please note where customer is eligible for free delivery will still incur a charge.
- All health and safety precautions and site risk assessments are the customer’s responsibility.
- At no time will the company be liable for loss or injury of any kind, due to delivery.
- All goods when received will be deemed delivered in good order unless stated at the time of delivery.
- No claims will be entertained after the day of delivery for damaged or missing articles.
- You must not arrange for the installation of the supplied product on the same or next day after delivery to allow for any shortages to be delivered. Any shortages will be delivered as soon as possible but with no specified time limit.
- The company is not responsible for any delay to the delivery or installation and any relating financial or consequential loss.
- At no time is the delivery time the essence of the contract and we will not accept any claim in relation to a delayed delivery.
- All quoted delivery times are subject to specific products ordered and subject to change.
All nonstandard deliveries will incur a surcharge for orders over £1200.00 of £100.00. Any orders below £1200.00 will be subject to a delivery fee based on location.
Lead Times
Lead times vary product to product, you will find the live lead time on the product page. If the item requires configuration, once configured you will have the live lead time for the item you have specified. Lead times are always advertised in working days (Monday to Friday).
Guarantees & Warranties
The company is not responsible for the incorrect installation or instruction of how to install the products supplied.
The Company accepts no liability in respect of the following:
- Damage due to accident, storm, flood, neglect, misuse, faults or premature deterioration which results from the Purchaser’s failure to comply with the Company’s maintenance instructions;
- Damage resulting from subsidence due to soil shrinkage underground or mine working;
- Damage or deterioration in the product arising out of normal wear and tear.
The guarantee below covers all the products supplied as follows, from the date of purchase:
- Aluminium Powder Coating. The paint finish applied to all our aluminium painted products is a polyester powder application. The powder coat only bonds to aluminium, so any thermal PVC sections separating aluminium sections may display overspray. This is normal and not a fault of the product. This has a 10-year guarantee.
- Sealed units- have a 5-year glass manufacturer’s warranty including sealed blind glass units.
- All hardware used on our products have a 1-year warranty.
- The aluminium and paint are guaranteed by the aluminium extrusion house, the hardware is guaranteed by the hardware manufactures, the glass and integral blinds are guaranteed with the glass company. No guarantee is with us.
- All products have a standard weather rating and should not be fitted in an extremely exposed elevation or when adjacent to coastal areas. Claims against poor weather performance will not be accepted when installed outside the above guidelines.
- All drawings are viewed from the outside.
- No liability will be accepted for misinterpretation of drawings.
- Where lintel is fitted and on survey this is shown not to be the case, the customer will be required to have a lintel installed by another contractor or the customer may cancel the order.
- Any structural calculations are the responsibility of the customer.
- The customer is responsible for conforming to all current planning and building regulations of the relevant local authority.
- Any defects in relation to sealed units the company and the customer will be bound by the guidelines laid out by the Glass and Glazing Federation.
- All toughened low emissivity coated glass units are subject to colour variations and variation in pattern. This may appear sometimes as a misting effect. This is natural and not deemed a fault.
- Handle colours may vary in colour and chrome or sliver handles will always be a mix of silver and chrome lever or flat options. The company does not accept claims for variation in colour of handles supplied on any order. The company reserves the right to modify or change the design of all handles and hinges handle without notification.
- When ordering any product from the company the customer agrees that they or their contracted installer will install and maintain all products as per the supplied instructions and have a good understanding of either carpentry, window and door installation or in the construction industry. Products can be installed and maintained by the customer on a do it your self-basis but the company does not offer any other support including telephone support other than the provided instructions. Upon any request for support via the telephone, e-mail or written formal request customers will be referred to or sent a copy of the original supplied instructions.
- Site inspections, to ascertain any claim against the guarantee or third-party issue in relation to products supplied will only be undertaken at the pre-paid fee of two hundred and fifty pounds for mainland England and Wales. If the claim against the warranty is valid the cost of the inspection will be fully refunded. The fee is fixed and not relevant to the distance from the company offices or time spent at site. If the company does not accept the claim a written report will be provided, and the customer agrees to forfeit the inspection fee without question. This does not affect your statuary rights. Upon inspection, the company at no time will carry out any works or labour.
- In the event of a claim against the warranty the customer may be requested to supply digital images to support their claim regardless if the door was supplied only or fully installed.
- Where goods are supplied only, all guarantees are for parts only no labour.
- The Guarantee is not transferable.
